Frequently Asked Questions
We often get asked questions regarding our services. To make it easier for our customers we have listed many of the common ones below. If you have a question that is not answered here please contact us and we will get back to you normally within the same day.
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Q: Is bond cleaning and end of lease cleaning the same?
A: Bond cleaning and lease cleaning is the same thing. In fact, bond cleaning is also called exit cleaning. Basically, this is the kind of cleaning you need at the end of your lease, which has to be more thorough than a typical cleaning job because you have to meet real estate or the landlord’s standards.
Q: How long does the clean take?
A: Obviously, this depends on the amount and the complexity of the cleaning job – each case is unique. However, a cleaning job should not take more than a couple of hours. So, in about 5 to 7 hours, or even less, we should be done with the cleaning job.
Q: What do you charge?
A: Basically, our charges will depend on the type of the cleaning job you have for us. For instance, a rug and upholstery cleaning job will vary from say, office cleaning, window cleaning, kitchen cleaning, balcony cleaning, garage cleaning, and other forms of cleaning.
The number of experts it will take us to complete the cleaning job will also be an issue its pricing. But don’t worry about paying too much, we believe in offering great value for money, which is why our cleaning services are very affordable.
Still, you can know what your job will cost by submitting some details of the cleaning job through the “Request A Quote” form on our site and you can know beforehand how much the cleaning job might cost. You can also give us a call to get an estimate.
Q: Will we get our bond back?
Yes, you get your bond back when you choose to use our cleaning services. In fact, we promise a complete bond back guarantee on all our cleaning services.
Q: Do you guarantee your work?
Yes, we guarantee our work. We believe in ensuring that our customers are 100% satisfied with our work, and we have the experience and expertise to ensure this.
Q: Do you also clean windows?
Definitely, we also clean windows. In fact, it is one of the main bond cleaning services we provide. So, it does not matter if your windows have become dusty and stained over time, we can clean them for you.
Q: What can before hand to help save money?
One of the things you can do to save money is ensuring that there is no stuff lying in the way that would need moving before cleaning begins. So, if there is furniture or other household items blocking the way, you can move them so that they do not cost you more money.
Q: Do you have insurance?
Yes, we are insured. This means, though unlikely, that in case of any injury or property damage or loss resulting from our work, you can rest easy because our insurance cover will take care of it.
Q: What areas of Melbourne do you service?
We offer our services in these Melbourne locations: Melbourne Inner City, Melbourne North, Melbourne West, Melbourne East, Bayside Melbourne, Melbourne South East, Monington Peninsula, and Geelong.
Q: When are you open?
We are open from 9:00AM to 5:00PM every day.
Q: How can we make a booking?
You can call us on our phone number. You can also fill out the “Request A Quote” form on our site and we will set a date to come and clean for you.
Q: How can we pay?
You can pay for our services in cash, using a bank transfer, or through a credit card. The payment must be received before a receipt is issued and the cleaning job begins. Note that some payment methods might incur some surcharges.
Feel free to fill our the quote form on our home page if you would like a price for cleaning your home. We would love to hear from you.